Effective Date: (5/1/2026)
Who we are
At San Antonio Veterinary Hospice (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Address and location information
- Pet information relevant to care
- Appointment details and service requests
We may also automatically collect certain information when you visit our website, including:
Cookies and similar tracking technologies
IP address
Browser type and device information
Pages visited and time spent on the site
How We Use Your Information
We use the information we collect to:
Maintain records for legal and administrative purposes
Schedule and manage appointments
Provide veterinary hospice and euthanasia services
Communicate with you regarding your pet’s care
Respond to inquiries and support requests
Improve our website and services
Sharing of Information
We respect your privacy. We do not sell or rent your personal information.
We may share your information only when necessary, including:
When required by law or to protect our rights and safety
With trusted service providers (e.g., payment processors, scheduling tools)
With cremation or aftercare partners to fulfill services you request
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.
Data Security
We take reasonable measures to protect your personal information, including secure systems and trusted third-party providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Request access to the personal information we have about you
- Request corrections or updates to your information
- Request deletion of your personal data (subject to legal obligations)
To make a request, please contact us using the information below.
Third-Party Services
We may use third-party services such as:
- Website analytics tools (e.g., Google Analytics)
- Payment processors
- Scheduling or communication platforms
These providers may collect and process information according to their own privacy policies.
Children’s Privacy
Our services are not directed toward individuals under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
San Antonio Veterinary Hospice
[Insert Address]
[Insert Email Address]
[Insert Phone Number]